Terms and Conditions

INTRODUCTION

By reserving online, over the phone, or via email correspondence, you, THE CLIENT, agree to the terms set forth. Your payment and/or deposit with Virginia Auto Detailing, LLC, ACE Car Care Center, ACE: Albemarle Auto Enterprises, LLC, or any additional and related organizations (from this point forward referred to as VAD) acts as an agreement and an acknowledgment that you understand the terms and conditions of the services set forth below. If you would like a copy of these terms and conditions emailed to you please send your request to service@acecville.com.

FEES, TERMS OF SERVICE, AND PAYMENT

All services are quoted at starting at prices. Starting at prices do not include taxes, hazmat fees, or shop fees. Payment made via Credit Card incur a 3.5% processing fee.

VAD will make every attempt to meet your expectations for detailing service. When you drop off your car with us, we go through a careful inspection of it with you to note existing damage and make sure we are providing the correct package for the expected level of care.

Note that excessive pet hair and stains are not considered normal wear and tear. Additional fees will apply. Not all pet related hair and soiling can be removed. Not all stains and soiling of any nature can be removed.

The fee for our service is the agreed dollar amount, indicted as “Total Cost” on the service order. The term of service is for the amount of time reserved by us to complete the “job” you requested and not for any specific outcome. The amount of time reserved is an estimate since the condition of each vehicle varies. It is possible that the job could be less or more time than the time reserved. If you have extra/special requests, please let us know at the time the service order is written.

Any alterations or changes after the initial service order has been issued with be at an extra charge. Any alterations or charges to the initial service order must be approved in writing between you and VAD before any extra work begins. Any changes to fees and/or time, be it verbal or in writing, will not affect the substance of this agreement and all the terms herein will still apply with the new rate and/or time. We accept cash, and major credit cards (Visa, MasterCard, Discover, American Express). Please do not leave any payments in the vehicle. In the event an account requires legal or collection action, you agree to pay al cost of the collection without limitations for reasonable attorney fees, interest on the past due amount, court costs, and all collection costs.

See our Cancellation and No Show Policy Here.

INSURANCE: DAMAGE OR LOSS

The CLIENT shall be responsible for ensuring that appropriate motor vehicle insurance coverage, including physical damage coverage, is enforce and effect for the term of this Contract and shall provide proof of such coverage. If the CLIENT does not maintain appropriate motor vehicle insurance coverage for the Vehicle for the duration of the term of this Contract, VAD will in no event be liable to the CLIENT for damage to the Vehicle.
VAD shall not be liable for consequential, indirect, special, incidental or punitive damages under any circumstances.
VAD will not be liable for loss or damage occasioned by gradual deterioration of the Vehicle due to exposure to the elements, nor for loss or damage caused directly or indirectly by terrorist acts, invasion, insurrection, riot, civil war, or by military or usurped power or by order of any government or governmental authority or any other circumstance beyond VAD control.
VAD shall not be responsible for the loss of or damage to the Vehicle, or injury to persons occurring in or about the Vehicle, by reason of use or operation of the Vehicle by the CLIENT or other persons not employed by VAD, or by reason of the acts, omissions or negligence of the CLIENT or other persons in and about the Vehicle.

PRE-EXISTING CONDITIONs AND DAMAGE

As the client agreeing to the Terms and Conditions set forth on this page “I HEREBY AGREE TO INDEMNIFY AND HOLD HARMLESS “VAD”, ITS OFFICERS, DIRECTORS, EMPLOYEES, VOLUNTEERS, AGENTS, SUCCESSORS AND ASSIGNS FROM ANY AND ALL CLAIMS I AND ANY ATTENDING FAMILY OR CHILD UNDER MY GUARDIANSHIP, MAY HAVE ARISING OUT OF PARTICIPATION IN THE VOLUNTEER ACTIVITIES, REGARDLESS OF WHETHER SUCH LIABILITY MAY ARISE SOLELY OUT OF NEGLIGENCE OR CARELESSNESS ON THE PART OF “VAD” AND ITS OFFICERS, DIRECTORS, EMPLOYEES, VOLUNTEERS, AND AGENTS, INCLUDING STRICT LIABILITY. “You agree to hold VAD harmless for any damage or claims whatsoever to the vehicle, regardless of whether such damage or claims arise solely out of negligence or recklessness on the part of VAD while in in our care.”

PREPARING YOUR VEHICLE

Prior to our arrival, please removal all items from the vehicle. Please empty any compartments. Please removal all cash, jewelry and other valuables. If for any reason you do not want a particular area of your vehicle to be cleaned or detailed, please let us know before we begin a job. We will package any personal items we find while servicing your vehicle into plastic bags and remove them from the vehicle. We will return the items to your vehicle once we are finished. You agree to not hold us responsible for damage or loss to any item left inside or outside the vehicle. “You agree to hold VAD harmless for any lost or stolen property from the vehicle while in in our care.”