Cancellation & No Show Policy

Cancellations, no shows, or date change requests made with less than 24 hours notice do not receive refunds; full balance due is owed.  Cancellations or date change requests made with 24 hours or greater notice are allowed with no penalty. This policy is in place so that we provide all of our clients with the best service possible and have properly staffed our professional detailers on any given day. 

If weather and/or road conditions require ACE Auto Center Express to cancel all Virginia Auto Detailing Services a team member will contact you.

Should weather and/or road conditions make it unsafe for ACE Auto Center Express to operate you may receive a refund for the cancelled service. If you wish to reschedule for the same service you may do so.

Should you be unable to make your appointment time due to weather and/or road conditions, but ACE Auto Center Express is operating and providing Virginia Auto Detailing Services a refund is not permitted.